Incident Notification Email

[Shrabanti]

Hello Team ,

when incident closed and that mail send to user in that template "click here to view incident: LINK " should come like "click here to view incident: INC0012898(which is current closed incident number for that user)" and after click on incident number it should directly open that closed incident form page.

Thanks,

Shrabanti

[Fabian Kunzke]

Hey,

this can be done with a mail script. A mail script allows you to code the HTML text used within a mail notification. The link you see here is part of an ootb mail script. You can take the same mail script as a starting point. Just make sure your end result will fetch the number of the incident. Then place that number in the html tag:

<a href="LINK TO THE INCIDENT">NUMBER OF THE INCIDENT</a>

Hope this gives you a good idea.

You an fetch record details within mail scripts with the "current" object. For reference, check out the "incident_link" mail script.

Regards

Fabian