In my last test, I was able to get new portal notifications to show up in Employee Center. How did the Portal Notification for Incident Resolved appear under the bell on Employee Center? Let's take a look.
First, this is how this record was set up on the Portal notification content configurations table. There is a reference field that points out to the "Incident resolved" notification and then some configuration around what displays in the portal pane and where the link clicks to.
Once the notification tied to that "Notification" field fires, the system generates a new record to sn_ex_sp_notifs_portal_notification_content table. This table houses all the records that show up under the bell for the various users. There is a Status field that keeps track of what's been viewed and hasn't and them a User field to tie it to a person. Any of the config that was identified in the setup record is written here when the record is generated to be pulled into the widget.
The rows in that table turned up in the pop down list for me in the portal when the bell was clicked. I picked my notification for INC0010004 on the portal and extended it for a reminder in an hour.
Doing that Remind Me step added an entry to sysevent for an event to process in the future. Once an hour had passed and that event completed, the system added another row to sn_ex_sp_notifs_portal_notification_content to account for the generated reminder record.
Hopefully this helps out in demoing or debugging this one!
