Instance Running Slow

[Adhishc]

I am experiencing a noticeable slowdown of the instance, especially when impersonating an end user and then ending the impersonation. The entire instance is also slow. I need help to understand and fix these performance issues.

It will be great if anyone could help with the issue.
Thanks

[ifti122]

Hi @Adhishc ,
Performance issues in an instance can stem from various factors like network connectivity, inefficient queries, or high resource usage. The KB article below outlines common symptoms, causes, and step-by-step troubleshooting guidance. It also links to specific resources depending on whether the slowdown impacts a single user, all users, or a specific application.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517241

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[GlideFather]

Hi @Adhishc,

are you located in India? I noticed this:

Source: https://support.servicenow.com/now 

[Bhuvan]

@Adhishc 

Do a connection test to make sure network connectivity is fine

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755068

Refer below articles that can help with fine tuning & troubleshooting

https://www.servicenow.com/community/servicenow-ai-platform-articles/recommendations-for-optimal-ins...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517241

https://www.servicenow.com/community/developer-blog/instance-slow-how-to-identify-the-slow-scripts/b...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan