Instance Running Slow

[Adhishc]

I am experiencing a noticeable slowdown of the instance, especially when impersonating an end user and then ending the impersonation. The entire instance is also slow. I need help to understand and fix these performance issues.

It will be great if anyone could help with the issue.
Thanks

[M Iftikhar]

Hi @Adhishc ,
Performance issues in an instance can stem from various factors like network connectivity, inefficient queries, or high resource usage. The KB article below outlines common symptoms, causes, and step-by-step troubleshooting guidance. It also links to specific resources depending on whether the slowdown impacts a single user, all users, or a specific application.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517241

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[GlideFather]

Hi @Adhishc,

are you located in India? I noticed this:

Source: https://support.servicenow.com/now 

[GlideFather]

@Adhishc has it gone back to normal or still slow? Please be aware of the issue mentioned above.

[Adhishc]

There are 2 custom BR on before query causing issues, I am trying to improve them