Is there a way to hide Attachment/PDF Doc from AI Search Results

[Rob Sestito]

Hey SN Comm Team,

I am looking to see if there is a way to hide the Attachment | PDF document as a search result (we are using the AI Search).

This results in much too much being found and displayed from the search and is not great customer experience.

This is from the global search, not the knowledge page and/ or knowledge search.

I have tested the idea, with making the Text Index Configuration for the knowledge table as false - 

but that only worked towards the knowledge page and search. I want to stop these from being displayed from the main search being used (I put it back to true once I noticed it was not working as I had hoped).

Does anyone know if this is possible, and how it can be controlled?

Many thanks,

-Rob

[Musab Rasheed]

Good to hear that.:)

[Rob Sestito]

Hey @Musab Rasheed -

I have created a new post  AI Search Results match Knowledge search results with PDFs linked to Article

Let me know if you have any idea as to if it can be done, and, if what we just did with this post makes it impossible.

Cheers,

-Rob

[Francis George]

Hi @Musab Rasheed 

i followed your instruction to set the following to false and re-indexed all tables. but still attachments are available and it is displaying view record which opens to record producers. Can you please help how to go with this? Thanks

[Adnan Ibn Obaid]

Hey Mustab, I had applied user criteria to some knowledge articles. Those knowledge articles got hidden as expected, but the attachments were being showed up in the portal search.

I went to 'indexed sources' -> 'Knowledge Table' -> in advanced configurations, mark false for kb_knowledge and run index all tables, it worked fine for me. The attachments from knowledge articles stopped showing up in portal search.

[Rithika1]

Which is the table shown in picture ?