How to show Favorites in the Show Me Everything topics of VA in Employee Center
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-17-2024 10:34 AM
Currently I am aware that the Favorites for Employee Center now reside in the sp_favorite table. I know there is a widget and the users can get to My Favorites by clicking the link on the homepage in ESC. I have a request in to also add the list of favorites in the show me everything link (topics) within the Virtual Agent. So far I have been unable to get it to work. I tried creating a new topic but my script does not bring up the list of the users favorites. I looked at the OOB topic blocks but they use the bookmarks table which contains URL's etc. where as the sp_favorites table only contains the User, reference document and reference table. Any ideas on how I can query that table to form a list of the favorites they can choose from?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-18-2024 11:22 AM
So far this is what I have, my topic "My Favorites" has a Dynamic choice where I have the below script. It is showing my favorites when I test it (see attached image) but if I click on a favorite from the choices it doesn't go to the record producer/catalog item or knowledge article. How do I get it to go to the correct record?