Is there a way to sort Knowledge Articles in a sub-topic?

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User485076
Tera Contributor

‎02-22-2023 01:49 AM

Hi, 

We have a sub-topic that stores all knowledge articles on employee center for the latest release notes. Is there a way to sort these by created date automatically and any others that are created and added to the topic get pushed to the front? Users only have the option to sort by A-Z or Popular so that doesn't help us either.

 

Thanks

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Dan O Connor
ServiceNow Employee
ServiceNow Employee
In response to User485076

‎02-23-2023 07:21 AM

Sure, it pushes it to the top and adds a little Featured blue label to the card

DanOConnor_0-1677165649420.png

Sometimes topic changes can take a minute to update, and sometimes the EC caches so sometimes you might need to log out and back in to check (or a neat trick is just impersonate another user if you are an admin, which refreshes cache) 

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User485076
Tera Contributor
In response to Dan O Connor

‎02-23-2023 07:28 AM

Thanks a lot Dan. Tried all of the above and I usually view any changes in a private window to see them straight away but it still isn't showing so must be something up the KBA or I've configured it incorrectly. I'll figure it out but I reckon that will help us achieve our goal. Cheers 🙂