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Knowledge article not visible in knowledge task for knowledge base owner and manager

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abrahams
Kilo Sage

‎05-03-2024 07:02 AM

Would anyone know why a knowledge base owner and knowledge manager wouldn't be able to see the article within the feedback task they are assigned?

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abrahams
Kilo Sage
In response to bubuprasadswain

‎05-09-2024 09:58 AM

I placed a HI ticket for this issue and I was informed feedback needs to be on the form above any field that dot walks to it or the code or ServiceNow doesn't bother loading it and the dot-walk fails. 

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jasonmarley
Tera Contributor
In response to abrahams

‎08-15-2025 01:08 AM

Hi,

Would you tell me hoe you resolved this issue, please? We're seeing the same problem in Knowledge Feedback Tasks - an apparently empty Article field, but the information icon shows otherwise.

 

Regards,

 

Jason

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