Knowledge article not visible in knowledge task for knowledge base owner and manager

[abrahams]

Would anyone know why a knowledge base owner and knowledge manager wouldn't be able to see the article within the feedback task they are assigned?

[bubuprasadswain]

Hi @abrahams ,

You can modify the Assignment Rule mapping for 'Knowledge Feedback Task Assignment'.
Below is a thread with solution.

https://www.servicenow.com/community/now-platform-forum/assign-feedback-to-the-knowledge-managers/m-...

I hope this will resolve your issue.

Regards,

Bubuprasad

[abrahams]

We aren't having issues with assignment.  That is working great.  It is being assigned to the owner/manager of the knowledge base and they have ability to see and work knowledge articles.  The issue is, the knowledge field itself isn't displaying on the feedback form.   I don't see any ACL or client script that would be blocking that unless I am missing something.

[bubuprasadswain]

Can you look for 'Article' field on the form/list view. 
If it is not present OOB try adding them configuring Form layout.

[abrahams · Accepted solution]

I placed a HI ticket for this issue and I was informed feedback needs to be on the form above any field that dot walks to it or the code or ServiceNow doesn't bother loading it and the dot-walk fails.