Login screen for access to ESC portal - non fulfillment user

terrieb
Tera Guru

So we just upgraded to Xanadu on our production instance and today our Service Desk Manager is insisting that upgrade "broke" how people without a role login to the employee portal.  There is now an option to click on "use external login" that takes extra steps for them to login.  However, if they use the default screen to login, once they input their username and password, it takes them to the portal.

 

I am at a loss as to how to "fix" this as I looked in the Content Management module and nothing has changed since 2009....

 

Attaching screen shots - he reported this as an Incident and upgraded it to a P1 status...

 

Thank you

5 REPLIES 5

@terrieb 

Glad to know.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader