More web-shop style filters in Employee Center

[Sebastian Str_m]

Hi!

We are going to move over to Employee Center in the autumn, and we've been looking updating our taxonomy for our Service Portal catalogue and knowledge base.

What I feel is lacking is the amount of filters available to sort through the different types of items available.

If I go to any decently modern web shop I am presented with anything from half a dozen to over a dozen different filters where I can specify different variables/parameters of the product I am looking for.

And in Employee Center it boils down to Knowledge or Catalog Items. Really? That's it?
What if I want to filter by Topic? What if I want to filter by Audience? 

Our ServiceNow team keeps saying that this is not something that is supported OOTB but holy moly, it's <insert current year here>.

Surely there must be a way to implement additional filters without going custom that will break every time we upgrade?

Thankful for any replies!

[Mark Manders · Accepted solution]

Indeed: OOB it's this, but that doesn't mean you can't add anything else. 

You do need to realize that ServiceNow isn't a webshop, but you can do more than what OOB is possible.

[Sebastian Str_m]

That's fair, and thanks for the quick reply!

For our end-users, the Service Portal / Employee Center is a partially a web-shop for work related products such as hardware and software, which is why I asked 😀