Jumping into the ongoing discussions around Agentic AI and Now Assist in the community — really interesting to see how this space is evolving.
From a ServiceNow Employee Workflow (HRSD) perspective, the real opportunity seems to be in enabling non-developers to build and orchestrate AI agents using tools like AI Agent Studio, without needing to rely heavily on code.
This is where things start to move from traditional automation into more intelligent, outcome-focused workflows.
Some of the key areas this could impact include:
- Smarter HR workflows by reducing manual effort on high-volume, multi-step processes
- Improved employee experience through faster and more consistent service in Employee Center
- Reduced reliance on manual intervention for routine service delivery
Curious if others are starting to see increased adoption of Now Assist in Employee Center, or if it’s still mainly centered around core ITSM use cases?
