'My Request Filters' for different portals

Nadia7
Tera Expert

Hi All,

 

Could someone advise if My Request Filter in the Service Catalog module can be configured for different portals?
We have two portals:
Employee Center - for internal (OOB)
Client Support Center - for customers (custom portal)

We want to show different incidents for those two portals. Is it possible to do this by My Request Filter?

 

Thanks!

1 ACCEPTED SOLUTION

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Yeah so the My Request widget is a pretty significant feature, as it contains a lot of code to basically query and execute the filters setup in the main platform.

 

So if you just cloned the My Request widget, it would still be governed by all the My Filter Requests. 

 

Like of course in theory you could do something around this, but I feel its such significant customisation and work for you, I'm not sure the payoff is any better than just using a Simple List widget. Which is atleast just configuration, and not a piece of technical debt that you need to worry about. 

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6 REPLIES 6

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Yeah so the My Request widget is a pretty significant feature, as it contains a lot of code to basically query and execute the filters setup in the main platform.

 

So if you just cloned the My Request widget, it would still be governed by all the My Filter Requests. 

 

Like of course in theory you could do something around this, but I feel its such significant customisation and work for you, I'm not sure the payoff is any better than just using a Simple List widget. Which is atleast just configuration, and not a piece of technical debt that you need to worry about. 

Thank you a lot for your quick response and help! 🙂