'My Request Filters' for different portals

[Nadia7]

Hi All,

Could someone advise if My Request Filter in the Service Catalog module can be configured for different portals?
We have two portals:
Employee Center - for internal (OOB)
Client Support Center - for customers (custom portal)

We want to show different incidents for those two portals. Is it possible to do this by My Request Filter?

Thanks!

[Dan O Connor · Accepted solution]

Yeah so the My Request widget is a pretty significant feature, as it contains a lot of code to basically query and execute the filters setup in the main platform.

So if you just cloned the My Request widget, it would still be governed by all the My Filter Requests. 

Like of course in theory you could do something around this, but I feel its such significant customisation and work for you, I'm not sure the payoff is any better than just using a Simple List widget. Which is atleast just configuration, and not a piece of technical debt that you need to worry about. 

[Nadia7]

Thank you a lot for your quick response and help! 🙂

[MeghaB]

Hi @Dan O Connor  Is it possible to apply Request Filter outside of myRequests widget in Employee Center?

I am trying to use this 'Enhanced Requests Experience filter' capability on a custom table that extends [cmdb_ci] table, in a custom page in Employee Center

Filters needed are Manufacturer | Location etc

I have been able to create the Filters, on my custom table which does not extend task table.

What I am looking for to understand is:

a. Had this been an extension of Task table- the records would have come under my 'requests' menu in Employee center- upon which the filters could have been applied to.

b. But here, since these records of my custom table- cant appear as a task, under myrequests in Employee Center. Is there a way to apply 'Enhanced Request experience filters' outside of myRequests menu in a custom page like 'my CMDB CIs' inside employee center?

Goal : to be able to filter cis based on manufacturer, location