My tasks - Knowledge Article Approval

Go to solution
nmaneely
Mega Sage

‎01-17-2024 10:08 AM - edited ‎01-17-2024 10:15 AM

From the EC 'My Items' widget, when I open an Approval for a Change Request or Request (in the HRM Todos Summary widget on the 'hrm_todos' Page), I can see detailed information about the record and am presented with a link to record so that I can select it to view the approval in more detail.

nmaneely_0-1705514612668.png 

nmaneely_1-1705514637709.png

However, when presented with an Approval for the publications of a Knowledge Article, I am presented with little information and no link to the record.

nmaneely_2-1705514729065.png

Is there a way to include some basic information and a link to the Knowledge Article to allow a more informed approval/rejection?

 

  • 2,737 Views
1 ACCEPTED SOLUTION

Go to solution
Jesse_H
Mega Sage

‎01-19-2024 08:26 AM - edited ‎01-19-2024 08:27 AM

You'll have to configure it for opened, closed and rejected approvals.

To-dos Configuration > Approvals > Task Configurations (Related list item)
To-dos Configuration > Approvals - Completed > Task Configurations (Related list item)
To-dos Configuration > Approvals - Rejected > Task Configurations (Related list item)

You'll probably have to do a To-Do Configuration Details record too for how it displays on the left side of your screenshot (other tab in the related list).
To-dos Configuration: sn_hr_sp_todos_config.list

View solution in original post

5 REPLIES 5

Go to solution
Damayanti Sarod
Tera Contributor
In response to Kimberly Bass

Thursday

Hi @Kimberly Bass @Jesse_H 

I am unable to select kb_knowledge table in Reference Table field  while creating a new record for  Knowledge article under Task Configuration.


0 Helpfuls