Need help in URL

[NelishaJ]

Hi, 

I have this url: https://xyzdev.service-now.com/esc?id=ticket&table=sc_req_item&sys_id=cb296ca91ba0669064e5ed73b24bcb... in employee center 

This page basically opens when we see the requested items.

But i want to replace it with 

https://xyzdev.service-now.com/esc?id=standard_ticket&table=sc_req_item&sys_id=cb296ca91ba0669064e5e...

How to change url path. I want 'id=standard_ticket'  not 'id-ticket'

Please Help

[Ankur Bawiskar]

@NelishaJ 

where are you using this URL? where is it configured?

when should it change?

what's your complete business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NelishaJ]

I need this page but right now its opening with id=ticket.

In this SS, id i just changed manually 

[Robert H · Accepted solution]

Hello @NelishaJ ,

You can achieve this using Page Route Maps. See the example below. Please also make sure to select "Employee Center" in the Service Portals field.

Regards,

Robert

[NelishaJ]

@Robert H , Thanks a lot!!!