New Rich Content - content type is not working

Alex87 · ‎11-07-2022

Hi,

After installing to the latest Content plugins (content experience, publish, employee center pro etc.), i somehow dont get the new Rich content edit working in Content library. Are others as well facing the same issue?

This new feature have been released last friday.

Rafa Lagares · ‎11-07-2022

Hi @Alex87,

Looking at the issue there are a couple of things that could contribute to it:

Cache. I assume you've already done it but try to clear cache and see if that helps
Dependencies. This new version of Content Publishing (27.0.3) that includes the Rich Content Editor depends on "Employee Experience Foundation" 26.0.3. Can you check if that's the version that you have in your instance/s?

In case this doesn't help, it would be great if you could raise a Case with ServiceNow support so we could look deeper into the issue.

View solution in original post

Community Alums · ‎11-07-2022

HI @Alex87 ,

Follow this Doc : https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/employee-center/ta...

Alex87 · ‎11-07-2022

Sandeep, this is about a new functionality / Content editor that have been released last friday by ServiceNow. Rich Content. This is not Rich text!

In this new content type, there is an editor. That one is causing the problem.

Community Alums · ‎11-07-2022

Hi @Alex87 ,

Got you now!!

Refer to this Doc , this will hekp you to understand :

https://docs.servicenow.com/en-US/bundle/tokyo-employee-service-management/page/product/employee-cen...

Alex87 · ‎11-07-2022

Im sorry, but please see my initial post. When i open this editor.. the page doesnt work well. I have this issue in multiple systems when i install the latest content plugins. Are more people facing this problem?