News Article (Content Puublishing) Still Published when inactive

palmen
Tera Guru

For a News Article (Content Publishing) when the publish date has passed, the active checkbox is set to false, but the State is still Published?

palmen_0-1713270964115.png

 

How come?

Shouldn't the State change to Retired when it's not longer published and inactive?

 

We could build this logic ourselves, but I would assume it's a reason for why it's still in Published state when inactive, otherwise it would already have this logic out of box.

@Pooja_Patil 

5 REPLIES 5

Community Alums
Not applicable

Hi @palmen ,

News Content is a bit different than other content types!!

 If you look at the "Design" tab, we are not defining any retire date here,

SandeepDutta_0-1713274385354.png

What we are telling the system is to keep the content live from this date to that date. There is no Retire workflow running.

 

It's more of like any record which is inactive not deleted.

 

Fully aware of it, but our use case is that the article will not be published again after end date, therefore it would be logic for it to be retired as well. From what I could see there is no retire functionality at all out of box.

Maybe it's just a case of creating that logic ourself instead of looking at something OOTB.

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

The state is coming from content versioning workflow (applies to portal content but not news content).
For portal content work in progress content is set to Draft, when you add publish plan to the content it changes to published state. If you were to checkout the published content it creates next draft version, the published content will change to Retired. Checkout feature is not available for News Content.

 

There is no concept of retiring a content once it is passed published dates or if it is set active false.

Can you please elaborate on the need to retire news article? you could easily just filter out the contents from the list.

It's just a bit confusing for our users that a news article with State = Published actually is Retired (and there is a retired state available).

 

Some users responsible to manage knowledge article will also manage news articles.

  • For Knowledge Articles a retired article will have State Retired
  • For News Articles a retired article will have State Published

This is what is confusing when there are different states for retired depending on if it's knowledge or news. 

 

Maybe we will just have to teach these users how to set the proper filter for News Articles (State = Published && Active = False) to get the Retired articles.