org_chart Page Search doesn't show all employees

[CCSF-Syd]

Hi all,

The Search on the org_chart Page in our Employee Center doesn't.... search. It shows some employees and not others and I cannot for the life of me figure out why. I can't even find where the configuration or options for that search is or where I should look to troubleshoot.

Any ideas or guidance?

Thanks!

[Juhi Poddar]

Hello @CCSF-Syd 

• To meet your requirement, navigate to the sn_cd_user_display_configuration table.

• Open the record to access the configuration settings for the Org Chart.

• By default, the setup requires the Employment Start Date field in the HR Profile table to be populated.

• Ensure that users who are not visible in the Org Chart have a valid Employment Start Date.

• Additionally, the Offset in Days field determines how many days before or after the Employment Start Date a user will appear in the Org Chart.

Refer the screenshot of form:

To configure the information displayed on the Org Chart, navigate to the sn_cd_config_org_chart table.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[CCSF-Syd]

actually, it looks like I was using the org_chart page and not the newer my_org_chart page

[Juhi Poddar]

@CCSF-Syd 

• Yes, the org_chart page is the older version, while my_org_chart is the newer version in Employee Center.
• The newer my_org_chart page may have different configurations.
• If you're seeing differences in search results or visibility, you might want to check the sn_cd_user_display_configuration and sn_cd_config_org_chart tables to ensure they are set up correctly for your requirements.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar