Outage task not flowing to Portal System Status

angehrs
Mega Contributor

Good day

I noticed that when an Outage record is created, it does not populate in the Current Status widget on our Portal. I checked the script in the widget and it is OOB.

OutageTask.pngPortalStatus.png

Has anyone else experienced this issue?

This is a new platform on Zurich

 

Many thanks in advance for the input.

 

Best regards,

Scott

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @angehrs 

 

Refer this:

KB0719099 Missing outages under planned maintenance in Service Portal 

https://www.servicenow.com/community/developer-forum/current-status-widget-not-displaying-outage-det...

https://www.servicenow.com/community/itsm-forum/current-status-widget-not-showing-outages/td-p/29468...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti