Overdue need to be changed as Due

sagar_basu
Tera Contributor

Hi All,

1. In Employee Center , user is displayed quick tasks with Overdue , which need to be changed to due. 

 

sagar_basu_2-1677131725475.png

 

Once user click on it, in details page also it should be displayed as due not as Overdue

sagar_basu_3-1677131796665.png

 

2. How to add ticket number and description in quick task 

sagar_basu_6-1677133034512.png

 

 

 

Please help me on how to achieve this.

 

Regards,

Sagar

1 ACCEPTED SOLUTION

Hi @sagar_basu , As I can understand, You are looking the above-mentioned fields at the Activity center level.

So, In your case, you need to customize the API which is fetching all these pieces of information.

For customization, you can navigate to todopageutils script include. 

Serach for "_getChildTableConfiguration: function(todoSysId)"

If you will look in to the code, you have to change the tiltle and description to ticket number and short description.

View solution in original post

6 REPLIES 6

Ankit Kumar3
ServiceNow Employee
ServiceNow Employee

Hi @sagar_basu , For changing the badge from Overdue to due, You need to do customization in 'todoPageUtils' Script Include.

Navigate to the above-mentioned script and change the text Overdue to due in this "_getDueDateForBadge" API.
Title and short description is derived from todo configuration, For a particular configuration if you will change the Title row and detail row. That will solve the problem for you.

Thanks,

Ankit K

Thank you @Ankit Kumar3 . To-do's configuration is as follows, but still on EC home page, the Ticket Number and short description are not displayed.

sagar_basu_0-1677508466468.png

sagar_basu_1-1677508501371.png

sagar_basu_2-1677508658248.png

 

Still the Ticket Number and Short description is not displayed on EC home page But when task is opened it is displayed there. But I want to display the ticket number and description under Quick links in EC home page only. Please help.

 

Thank you,

Hi @sagar_basu , As I can understand, You are looking the above-mentioned fields at the Activity center level.

So, In your case, you need to customize the API which is fetching all these pieces of information.

For customization, you can navigate to todopageutils script include. 

Serach for "_getChildTableConfiguration: function(todoSysId)"

If you will look in to the code, you have to change the tiltle and description to ticket number and short description.

Hey @sagar_basu , Please mark the solution accepted, If it works for you.