Employee Center Menu is no longer visible on top navigation bar after upgrading the plugin

sath
Tera Expert

13 hours ago

Hi,

 

We have upgraded employee center to 39.0.8 and SN instance to Zurich. After upgrades, we no longer see the top navigation bar. I see that top and side style navigation bars are introduced, I have changed ours to top, still the navigation menu and get support are missing on the top. Please assist.

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3 REPLIES 3

SumanthDosapati
Mega Sage

11 hours ago

@sath 

Did you check if it is because of Advanced portal navigation?

 

1. Navigate to All > Employee Center > Advanced Portal Navigation

2. Open the record of "Employee Center" using the (i) icon

3. In the related Menu Items check if items are available and add menu item.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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sath
Tera Expert
In response to SumanthDosapati

10 hours ago

@SumanthDosapati  Yes, all the menu items are available in advanced portal navigation

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SumanthDosapati
Mega Sage
In response to sath

10 hours ago

@sath 

Verify below :

  1. All menu items in advanced portal navigation are active
  2. Topic mapped to menu item and taxonomy mapped to topic are active
  3. Atleast one topic has connected content
  4. Taxonomy is mapped to esc portal record.
  5. Try adding new menu item and some topic, content in advanced portal navigation.
  6. Click on sync hierarchy.

Even after all the steps if it is not showing then you can go with a Support case with ServiceNow.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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