Prevent Video download from Knowledge Articles

MarkB3
Tera Contributor

Hi

 

We are looking at displaying videos though our portals to end users but need to remove the ability to download them. I have been looking at some articles that discuss adding videos to Kb's and Widgets. Using widgets i have the ability to add the code controlsList="nodownload" to prevent the user being able to download. However i like the idea of using Kb's as this is easier for the relevant teams to have access and and doesn't require the widget to be added separately to a page making admin easier however it doesn't seem like you can add the code controlsList="nodownload" as it must be getting stripped back out by a parameter somewhere maybe?

 

If anyone has any previous experience would be great to know.

 

Thanks

3 REPLIES 3

Dylan Mann
Tera Contributor

Adding my comment so this post moves back to the top of the community feed.

 

I'm facing this same issue with Content Publishing. I even tried adding controlsList to the HTMLSanitizerConfig Script Include and it's still being stripped out of the HTML upon save. 

@Dylan Mann please provide more details for your use case in Content Publishing.

I have a content record of type rich text where I am embedding a video (mp4) file which is stored on the Videos table in ServiceNow. The client was not comfortable embedding a Youtube or Vimeo video on the portal so this was the solution we put into place (also approved and recommended by a SN rep). 

 

Everything is working correctly, we even included captions on our video, but this attribute for removing the download option isn't working.