Employee Center Pro Banner still in draft after publishing

Matt Lodge
Tera Expert

I have created some Styled Content in the form of a banner on our Employee Center Pro portal. I have created a publish plan and the banner is active on our portal.

However, I now need to edit the content of the banner and I'm being prevented from doing so. When I go to Content Publishing>Content Library>View All and add the State column in, the content is still in a Draft state, despite being published.

Because it's in draft, when I go to edit the banner it's greyed out all the fields and I get the attached banner.

Can anyone help?

I'm currently on the Vancouver release.

1 REPLY 1

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

@Matt Lodge 

Could you please share filter in list view?

Looks like content versioning was turned off after using it for a while. Clicking on the content specified in the info message should take you to the right content. (latest published content).

Pooja_Patil_2-1713456785760.png

 

If this is not working, try the filter below and check if you are pointed to correct published version. 

Pooja_Patil_0-1713454920207.png