Printing Functionality Issue?

[KindonC]

When trying to print from the Employee Center, I am seeing a weird print format where the words are not fully on the page. Any issues how to resolve?

[Bhuvan]

@KindonC 

This is a known issue with outdated plugins. Go to System Definition -> Plugins and update Platform Analytics, UI Builder and Data Visualization plugins to latest version. Also see if there any latest plugins for the specific module you are printing the page [Employee Portal].

Clear the cache using /cache.do, logout from the browser and login again and try it. You can also try logging in from Incognito or InPrivate window of your browser and check it after plugin updates.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[KindonC]

I updated the plugins in the instance and that did not resolve the issue. 

[KindonC]

Thank you for the response. I am looking at the plug-ins right now to see if that could be the issue. 

[JD Barlow · Accepted solution]

@KindonC  I had the same issue and opened a support case with ServiceNow. They sent the following solution which fixed the issue in our instance....

Under the EC Theme for the ESC portal, go to the CSS Variables section and add the below code:

@media print {
.sp-page-root { container-type: normal; }
}

Hopefully this works for you, too.