Quick messages for feedback task

[dev_S]

Hi Team,

I have requirement where i need to enable quick messages for the feedback task, can anyone have idea how to enable quick messages. 
Please let me know thanks in advance.


Regards,

Dev

[Tanushree Maiti · Accepted solution]

Hi @dev_S 

1. Go to the All 

2. System Definitions > Dictionary

3. Search the Table field "kb_feedback_task" and Type "collection"

4. Open the kb_feedback_task dictionary entry and go to the Attributes tab

5. Add "Email Client" Attribute.

6. Save

If Email Client is already enabled, then you need to Define your Quick Message:

Role required: email_client_quick_message_author or admin

Procedure

1. Navigate to Email Client > Quick Messages.
2. Click New.
3. On the form, fill in the fields.
   Now you can add the email quick message to use on the kb_feedback_task where you can use the Quick Message Templates
4. Click Submit.

Refer: https://www.youtube.com/watch?v=pbOZPOWsdmg

https://www.servicenow.com/docs/r/platform-administration/quick-message.html

[dev_S]

Hi @Tanushree Maiti ,

Thank you so much for the help, let me try and check.

Regards,

Dev

[dev_S]

Hi @Tanushree Maiti ,

I have tried and its working, thank you so much for the help.