"Experts on-call" icon to agent workspace contextual panel

Naga jyothi sri · ‎07-25-2023

Hi,

How to enable Experts on call icon in contextual side panel on Incident record in service operations workspace.

Thanks,

Jyothi

Ravi Chandra_K · ‎07-25-2023

Greetings!

Check if com.snc.on_call_rotation.log_escalations property enabled on-call escalation tracking page.

If the button is not available, then you can add it from UI Builder.

refer the below doc:

please mark the answer as helpful and correct if your query is resolved.

Kind Regards,

Ravi Chandra