Read Only Guest Account

[lynchr02]

Anyone know if its possible to make the guest account read-only without turning it off?

[Hemanth M1]

Hi @lynchr02 ,

You mean the Guest user?? when you say ready-only what exactly you would like to do?

[lynchr02]

Yes the out of the box guest account what is happening is agents are accidently updating the first and last name on the guest account which is causing email notifications to be sent to that person. I want all the fields on the guest account user record to be greyed out so that can't be amended  

[lynchr02]

Found out how to do it a couple of ACL's and with the extra option of decision types in Xanadu one for first name and another for last name 

[Hemanth M1]

Hi @lynchr02 ,

ACL is the best way out of all!

1)Create a new ACL as below only for Guest account (Only admin can update)

2)Update conditions on the below two ACLs 

First Name: 

URL: https://your_intancename/sys_security_acl.do?sys_id=03f858e4d9b53110cedf7dffddb48ffb

Last Name:

URL : https://your_intancename/sys_security_acl.do?sys_id=0bf858e4d9b53110cedf7dffddb48ff4

Hope this helps!!!