Redirect end-user on Portal - SPEntryPage script include

Mario16
Tera Contributor

‎10-27-2022 01:37 AM

Hi,

I have an issue with redirect the end-user on the portal.

I used this script include ( such as suggested by the docs ) and it works for the login.
But if an end-user have a link ( for example https://<instance-name>.service-now.com/incident.do ) he will not redirect on the portal but he can access to the backend.

 

Could you help me with this issue?
Thank you

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OlaN
Giga Sage
Giga Sage

‎10-30-2022 01:06 PM

Hi,

I'm unsure if it is possible to prohibit a user access if they have a direct link as you explained.

By reading the Docs and testing a bit, it seems the redirect only works if the user tries to navigate to URL that contains the "nav_to.do".

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/concept/c_SPS...

 

I would ask this question on support, and see if they can give you some alternatives.

 

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