Report on Usage of a Quick Link in Employee Service Centre

[MichaelCreatura]

Hello,

We use a number of Quick Links within our ESC to point to articles and sites within our Intranet and other pages. Is it possible, either OOTB or not, to track the number of times a Quick Link is clicked? 

Kind Regards, 

Michael 

[Ankur Bawiskar]

@MichaelCreatura 

I can provide you the logic and you probably can start

1) clone that OOB widget

2) check the script which triggers the onclick event

3) there you can pass the link sysId to new function in server side

4) in server side create a new record if not already created with count as 1

5) from next time onwards query link sysId and increment the count

If my response helped please mark it correct and close the thread so that it benefits future readers.

[eric_hemmer]

@MichaelCreatura Many ServiceNow customers use the ESC (now EC Pro) portal as their modern intranet.  This eliminates confusion for employees because they can go to one place for personalized news and announcements, as well as, answers, services, support, applications, and tools.  We have over 1,400 members in our EX Platform for the Modern Intranet special interest group.  You can see many of the customer presentations and recordings on our Community page here: https://www.servicenow.com/community/ex-platform-for-the-modern/gh-p/sig-modern-intranet