Request count under My active items not correct

mah1 · ‎05-18-2022

Does the count of requests under My active items in Employee Center represent the number of Open requests? For example, if it shows 9+ Requests, then I would expect there to be at least 9 items listed in open requests.

If this is true, then the count is not correct in our instance. I see a user where 9+ Requests is shown but they have zero open requests; they do have more than 9 closed requests.

As far as I know, no changes were made to this widget. We have added ideas and demands to My Request Filters.

What would cause this count to be off for some users? How can this be corrected?

Thank you

mah1 · ‎06-28-2022

I heard back from Now Support on this issue. It is actually a known problem. See below:

They confirmed the Request count is including both open and closed, this is a know defect tracked under the below PRB
PRB1585217: Employee Center(ESC): "My Active Items" widget is showing the incorrect requests count

This PRB is fixed in the upcoming SR - HR - Employee Center Bundle - August 2022 release.

They provided me with an update set to correct the issue on my instance.

View solution in original post

mah1 · ‎06-28-2022

This appeared to resolve the issue but I reversed it and applied the update set provided by Now Support.

Thank you!

Jesse_H · ‎06-28-2022

Were you able to compare their change to mine by chance to see what they did? Thx

Jesse_H · ‎07-15-2022

Hi Mah,

Any update on this?

I was hoping you could share what change they made so I could attempt to implement it. My provided solution may not be 100% perfect so it'd be great if I could compare it to what SN provided you.

Thanks!
Jesse

mah1 · ‎07-18-2022

Apologies... I thought the solution would have been provided in the problem I referenced. Attached is the update set they provided me.

Jesse_H · ‎07-18-2022

Excellent! Thank you for sharing.

It looks like they went with the same solution

		gr.addQuery("active", true);

However, they placed it under _getMyReqRecQuery