Search capabilities on the My Requests page

[OGeza]

Hi all,

on the My requests page (esc?id=my_requests), the search capabilities are not exactly suffucient.

It is using the keyword search ("123TEXTQUERY321"), which is first checking the ts_index_stop table, and it is not querying for any words that are marked there as "index but do not query". Also this table is getting it's values automatically based on which searches in the past had too much results.

The issue is that most of the times users have maximum 10-50 requests of their own, and they would like to search using only one word - and that word in most of the cases can be found on the ts_index_stop table, so it returns 0 results.

Steps to reproduce:

- Open the ts_index_stop table

- Choose a word that is marked as "index but do not query"

- Create a new incident, where you add this word in the short description field

- go to esc?id=my_requests , search for the search --> it will say "Search didn't match any requests"

My question: has this issue been adressed by you/your company? What was your approach?

(I opened a HI ticketabout it already, but there is no official solution proposed by ServiceNow)

[Riya3]

Hi, Did you get any solution from ServiceNow about this issue.

[sonamsinha]

Hi, I am also stuck with the same issue, did you get the solution for this?