Sending Email in HR Task

[YounseoC]

I am trying to figure out a way to implement an email template into hr task.

User assigned the task will access the task on employee center's "My Tasks".

From the "My Tasks" page, the user will be able to click on the task.

Along with the task title, due date and such, the user will be able to view/edit/save the email body.

If there is nothing wrong with the email, send the email and the task is complete.

Is this possible?

[Community Alums]

Hi @YounseoC ,

By your question , what i understand is you are using Employee Center, OOTB there is no option to use email template from HR Task, However, this is possible using HR Agent Workspace.

[YounseoC]

Hi Sandeep

thanks for the reply

Can you explain more about using HR Agent Workspace? I went to the module but couldn't find a button to send email as it should(according to servicenow document)

[Community Alums · Accepted solution]

Hi @YounseoC ,

If i navigate to HR Tasks from HR Agent Workspace :

Open any HR task, then click on the three dots (more option), select Compose Email:

You can now select the template :

[YounseoC]

Thank you!! Have a good day