Service Portal (Employee Center) End-User Re-Direct and Polaris UI

[E Camacho]

After implementing the recommended steps of creating the "glide.entry.page.script" and "glide.entry.first.page.script" system properties to allow the SPEntryPage script to re-direct users with no roles to the portal, I tested and it worked fine when trying to go the base instance URL ([instance_name].service-now.com), navigating the test user with no roles to the Employee Center portal.

However, I tested it further by copying a link to an incident record in the application view, impersonated a user with no roles, pasted the copied link into the URL bar, and to my surprise, was not redirected back to the portal and was instead allowed to navigate to the application view to view the record (although system security kicked in and didn't let me view the record details).

Having a suspicion that this might be due to the new Polaris UI, I tested in a PDI that was not updated to the new Polaris UI. I followed the same steps and when I tried going to the base instance URL, I was re-directed back to the portal. However, when I copied the URL to an Incident record in the application view, impersonated a user with no roles, and then tried to navigate to the copied URL, I was re-directed back to the Portal and was not able to access the application view, exactly how it was supposed to work.

I think it has to do with the SPEntryPage script looking for "nav_to", but the Polaris UI URL formatting does not use this anymore. Has anyone experienced this, and if so, do you have a solution to this?

[ecamacho]

Ran another search and found this support KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113292