Service Status Subscribe Widget

[MichaelCreatura]

Hello,

We are looking at configuring the 'Business Service Status' widget to track Outages, Planned Maintenance etc. 

Within this, when you open a Business Service, it gives you the option to Subscribe to updates using the Service Status Subscription widget.

How does this work? Ideally, if someone clicks subscribe I want them to get an email notification whenever an Outage is added to a Business Service they are Subscribed to. 

Thanks, 

[Harsh Vardhan]

@MichaelCreatura  When you click on subscribe to update button it generate records in "m2m_sp_status_subscription" table,

You can use this table and build notification on insert operation. this table contains user data as well as CIs data.

Thanks,

Harsh

[MichaelCreatura]

Hello, @Harsh Vardhan is this not configured OOTB? It seems strange that ServiceNow have developed the widget OOTB but yet not the back-end configuration to manage the notifications. Unless I'm missing something? Thanks. 

[Harsh Vardhan · Accepted solution]

@MichaelCreatura  OOTB it will work. 

You can try to test this Scenario.

• First subscribed the service which you want to get notification on it. 
• Create outage record by selecting that service and only enter begin date and save it. you will get the notification related to that service. 

Note: If you don't subscribe before the outage begin or end then you wont receive the notification. 

Let me know if you have any further question for me. 

Thanks,

Harsh