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01-27-2025 11:35 AM - edited 01-28-2025 02:21 AM
I created a dev instance and cloned the employee taxonomy as instructed in this YouTube video.
https://youtu.be/3WlXSWiWPrk?si=Vw8XyNIqAZ1N5oSW
When I replace the employee taxonomy with the cloned taxonomy, it does not appear on the employee portal.
its an exact clone of ootb employee but renamed.
Any help?
Solved! Go to Solution.
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01-29-2025 01:25 AM - edited 01-29-2025 01:28 AM
Got the issue,
You need to sync the data.
Go to Advanced Portal Navigation on navigation.
Open the active true record.
See the related list, the Taxonomy with Employee as the parent is still true in menu Items. You need add the new entry with cloned Taxonomy and see if it works.
Tried in my OOB and it works!
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01-27-2025 11:00 PM
Hi,
Did you try to add some catalog items/knowledge articles/Quick links to your taxonomy? Until unless there's no content in your taxonomy , it wont appear on the Header Menu.
Also, once you do it, you need to logout and login for it to appear.
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01-28-2025 01:51 AM - edited 01-28-2025 01:55 AM
I created a clone of employee and called it acme employee and swapped the taxonomy in portal configuration.
when I change it back to employee it appears on the portal, when I change it to acme employee it does not appear.
Logging in and out doesn't make a difference.
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01-28-2025 10:44 PM
Hi,
Did you try to associate the new taxonomy to esc portal? As only one taxonomy can be associated to one portal
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01-29-2025 12:46 AM - edited 01-29-2025 01:03 AM
Yep . Thats where I have the issue. I can clone employee and call it employee 1 , no changes other then cloning and renaming . I then go to portal configuration and remove employee , save , then add employee 1.
when i refresh the portal or even log out and log back in, I dont have a mega menu, it only shows get support on the right hand side.