Servicenow Automated Test Framework
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07-10-2025 08:55 AM
Hello Community,
I’m trying to test catalog items in the **Employee Center Portal** under a **Taxonomy Topic** using ATF (Automated Test Framework). Despite providing the correct **Taxonomy Page ID** (emp taxonomy topic), the catalog item list appears empty. Here’s what I’ve verified:
1. **Catalog Item Configuration**:
- The item is **active** and marked *"Available for Portal."*
- It’s assigned to the correct catalog (visible in the Employee Center manually).
2. **Taxonomy Setup**:
- The Taxonomy Topic (`emp taxonomy topic`) is correctly linked to the catalog.
- Manually navigating to the topic URL (esc id=emp taxonomy topic) shows the items.
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07-10-2025 10:42 PM
Hi @ychaitanyap ,
Can you try Clickable component instead Open catalog item directly.
Step 1: Open Service Portal Page below fill the Portal and main page
then submit
Step 2: Click Component (Custom UI), then Click on Retrieve Comments it will run after click on next then in Component search the 'Technology services'
then submit
3. Click Component (Custom UI), then Click on Retrieve Comments it will run after click on next then in Component search the Category in my case its Network
then Submit
4.Click Component (Custom UI), then Click on Retrieve Comments it will run after click on next then in Component search the catalog item here in my case its 'Add network switch to datacenter cabinet'
Click Submit
5. Set variable Values (SP)
6. Order Catalog item (SP)
If this information proves useful, kindly mark it as helpful or accepted solution.
Thanks,
BK