Servicenow Automated Test Framework

ychaitanyap
Kilo Contributor

Hello Community,  

I’m trying to test catalog items in the **Employee Center Portal** under a **Taxonomy Topic** using ATF (Automated Test Framework). Despite providing the correct **Taxonomy Page ID** (emp taxonomy topic), the catalog item list appears empty. Here’s what I’ve verified:  

1. **Catalog Item Configuration**:  
  - The item is **active** and marked *"Available for Portal."*  
  - It’s assigned to the correct catalog (visible in the Employee Center manually).  

2. **Taxonomy Setup**:  
  - The Taxonomy Topic (`emp taxonomy topic`) is correctly linked to the catalog.  
  - Manually navigating to the topic URL (esc id=emp taxonomy topic) shows the items.

ychaitanyap_0-1752161977237.png

ychaitanyap_1-1752162863902.png

 

 

1 REPLY 1

Bhavya11
Kilo Patron

Hi @ychaitanyap ,

 

Can you try Clickable component instead Open catalog item directly.

Step 1: Open Service Portal Page below fill the Portal and main page

Bhavya11_0-1752211953121.png then submit

Step 2: Click Component (Custom UI),  then Click on Retrieve Comments it will run after click on next then in Component  search the 'Technology services' 

Bhavya11_1-1752212099250.png then submit 

 

3. Click Component (Custom UI), then Click on Retrieve Comments it will run after click on next then in Component  search the Category in my case its Network 

Bhavya11_3-1752212244879.png then Submit

 

4.Click Component (Custom UI), then Click on Retrieve Comments it will run after click on next then in Component  search the catalog item here in my case its 'Add network switch to datacenter cabinet'

 

Bhavya11_4-1752212325809.png Click Submit

 

5. Set variable Values (SP)

6. Order Catalog item (SP)

 

 

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK