ServiceNow-MS Teams integration

[Haceena Shaik]

Hi all,

We integrated ServiceNow with teams, and got EMP-Center tab with in MS-Teams app. Please find in the Employee Center tab (attachment).

We configured EMP-Center tab from ServiceNow as shown in attachments 2 & 3

We are trying to add extra tabs with in the same ServiceNow for teams  application. Can you please suggest how to configure in ServiceNow in order  to get new tab.(for example: To access another home page).

Regards

Haseena

[Raguram1]

Hi Haseena,

The employee center tab introduced as part of the integration is oob provided. In case you want to customize, please check the process from Microsoft documentation to add more custom tabs.

https://docs.microsoft.com/en-us/microsoftteams/platform/tabs/what-are-tabs#declare-custom-tab-in-app-manifest

In order to add tab to the existing Servicenow App, you need to build an azure app and make changes to app manifest.json.

Thanks,

Ragu

[Haceena Shaik]

Hi Raghuram,

Thanks for the reply...

"staticTabs": [
        {
            "entityId": "com.snc.sn_now_ms_teams.tab",
            "name": "EMP Center",
            "contentUrl": "https://teamsproxy.service-now.com/sn_now_azure_proxy_login.do?tenant={tid}",
            "websiteUrl": "https://dev.service-now.com/eesp",
            "scopes": [
                "personal"
            ]
        },
		{
            "entityId": "com.snc.sn_now_ms_teams.tab",
            "name": "EMP-Catalogs",
            "contentUrl": "https://teamsproxy.service-now.com/sn_now_azure_proxy_login.do?tenant={tid}",
            "websiteUrl": "https://dev.service-now.com/esc",
            "scopes": [
                "personal"
            ]
        }
    ],

After configuring ServiceNow for Teams with "EMP Center" tab....as per the previous attachment. 

Now we are trying to have EMP- catalogs tab with in the same application.

I tried updating manifest.JSON by adding the static tab by creating azure app. We are unable to load the manifest into the teams as it is throwing error.

Could you please suggest if any modifications required for the attached JSON

Regards,

Haseena