Use abc_sc_cat_item page to open catalog item on abc portal

[MS25]

We are using ABC portal (clone of ESC portal). We want users to see abc_sc_cat_item (clone of sc_cat_item) page when they click on any catalog item from catalog.

Page route map setup, Still not working. When user click on any catalog item, they still go to ?id=sc_cat_item&sys_id=XXXXXXXXXXXXXXXXXXXXXXXXXXXX

Page Route map set up like this: 

Short description: ABC Catalog item

Service Portal(s): ABC Portal

Route from: sc_cat_item

Route to: abc_sc_cat_item

active: true

order: 6

[Allen Andreas]

Hello,

Would love to hear the business case for this as to why that may be important in the URL?

But in any case, you'd have to created a custom page, as it seems you have done so, and then clone the catalog widget to then point to this new page?

You may possibly be able to use "page route maps" within your instance and set the page to be your custom page instead of the default catalog item page.

Example: https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/human-res...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[MS25]

created custom page and custom custom widget (both clone of OOTB) - the only thing we had to change in custom widget was: upon submission message because other tenants changed the OOTB widget to show custom message and redirection inside widget, 

business reason is we want to redirect users to different page after submission on different portals.

Page route map is not working, anything I am missing there? 

Page Route map set up like this: 

Short description: ABC Catalog item

Service Portal(s): ABC Portal

Route from: sc_cat_item

Route to: abc_sc_cat_item

active: true

order: 6

[Allen Andreas]

Hi,

You could have simply swapped the widget on this page and not use it for that portal. Anyways...

Please check your settings with the page route map and ensure the page id that they would be going to, where ever that is, is the same page you're using on the custom portal.

It should be working properly if you've set it up correctly as it's a simply redirect, basically. Ensure it's active and ensure you don't already have another page route map for it that could conflict.

More info here: https://serviceportal.io/kingston-route-maps/

Please mark reply as Helpful/Correct, if applicable. Thanks!