Set Variable in Catolog Items with esc Topic

giuseppem
Kilo Sage

Hi All

In my scenario employe navigate esc portal taxonomy and in child topic can create a Service Request or a Incident. I need to set a variable in Catalog Item or Incident with the selected topic in esc

 

Ho I can accomplish this? It's possible? It's possible get the breadcramb value and determine Topic from it? 

 

 

Regards

 

Giuseppe

2 REPLIES 2

MS25
Mega Sage

If I am understanding this correctly you are trying to take which topic user used to submit the incident (assuming record producer is visible under multiple categories/topics) and show that in a created record? 

Remember the sc_cat_item page when it loads does not really show the topic in URL. There is no bread crumb on this page. IF you want to customize and add a breadcrumb and then grab value from there, but will not encourage it


giuseppem
Kilo Sage

Yes. 

You understood. I need topic in created record (Request). 

 

I need the topic, it doesn't matter where you get it from. Breadcrumb was just my first idea.

 

Thanks