Setting portal page to redirect to Employee Center

[tahnalos]

Hello

I notice that the Employee Center can link to the Knowledge Base using this link:

https://<instancename>.service-now.com/esc?id=kb_home

However, our KB uses this link.

https://<instancename>.service-now.com/kb

Which is pointing to the portal page of the Knowledge Base.

Is there a way to redirect the portal link to the custom link that I want to use?

Thanks

[Satoshi Abe]

@tahnalos 

if you use employee center,  first one /esc?id=kb_home is knowledge base page.

you can configure redirect using the following document.

https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/service-portal/task...

[tahnalos]

I think you're missing what I want to do.

Any time someone clicks a link to https://<instancename>.service-now.com/kb

I want them to be redirected to https://<instancename>.service-now.com/esc?id=kb_home

The reason being is that all our branding is located in the Employee Center and we want to redirect all other pages to that portal instead of creating branding for each page that we have (sp, idea, kb, etc).

[Satoshi Abe]

@tahnalos 

I understand your issue. please confirm the page route setting for knowledge.

I think it is similar sutuation to the following.

https://www.servicenow.com/community/upgrades-and-patching-forum/kb-article-opening-form-view-in-esc...