Show Delivery Time on Catalog Items II

[Frank Cheung]

hi,

i am now able to show the delivery time on the form, however it appears to be taking the value from the schedule tab of the WF (see screenshot 2025-11-24_11-01-06-integr8-access-delivery-time2)?

how do i get it to use the delivery_time from the catalog item (see screenshot 2025-11-24_09-43-38-delivery-time-on-catalog-item)?

thanks

[Vishal_Jaiswal]

Hi @Frank Cheung ,

Please try below:

- In ServiceNow, the Workflow settings override the Catalog Item settings when it comes to delivery time calculation.
- Because the workflow dictates the actual process, ServiceNow prioritizes the workflow's estimated duration over the manual field on the Catalog Item form.

The Solution
- Since the Workflow is the "source of truth" for the delivery time, you must update the Workflow to match your desired time.
- Open your workflow.
- Click the Properties icon (the gear/slider icon in the top right corner, as seen in your screenshot).
- Go to the Schedule tab.
- Change the Expected time from Hours: 00 10 00 to Days: 2 (and 00 hours).
- Click Update.
- Publish the workflow.

Regards,

Vishal