Show Topic name in breadcrumb path on ESC Portal

CA5
Tera Contributor

How to enable breadcrumb path when any keyword is searched on ESC Portal?     

  

 

 

 

1 ACCEPTED SOLUTION

Sajal Gupta
ServiceNow Employee
ServiceNow Employee

@CA5 As I already mentioned above you need to update the view template of the respective config where data is coming from.

In this case please follow below:

1. Open the view template 

SajalGupta_0-1703271535944.png

2. Update mappings as per requirement (For eg. I interchanged price & topics)

SajalGupta_1-1703271718513.png

3. Search and validate results 

SajalGupta_2-1703271824111.png

 

Note: If you want to remove topics, pass the mapping as an empty string

SajalGupta_0-1703272016461.png


Mark this as accepted if all your queries have been addressed.

Regards

Sajal



 

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10 REPLIES 10

CA5
Tera Contributor

Can you please help showing fields on breadcrumb instead showing on card/record?