Survey pop-up at the HR Case completion

[Daniel Arit]

Hi all,

I would appreciate your support on one topic.

We are struggling with the employee survey completion and as a solution in ServiceNow, we want to link directly to each HR Case type a short survey for the service provided.

Ideally, I would like to have it as a pop-up for the employee the moment he presses the case completion button so each employee will provide feedback for that specific case resolution.

Is it possible to link a survey directly to the HR Case and appear automatically at the Case completion?

(A survey is sent right now as an email notification but with an approximately 10-minute delay. At the same time, I want to mention that we are using the Listening Posts widget on the Employee Center main page, but this has not provided the wanted impact)

Thank you in advance for your support!

Daniel

[JaeggerLegane · Accepted solution]

With the default survey app you won't be able to achieve this without coded customization through e.g. script includes and UI pages.

Given that you're using HRSD however, you may want to consider trying the "Listening Posts" module.
This is the HR version for surveys which provides more flexibility in showing surveys within the portal at different moments. Additionally, it can be linked to your lifecycles & underlying cases linked to those lifecycles.  They use specific scheduled jobs which can be configured to control your triggers.

More information can be found here:

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

Listening posts also provide much more available widgets to use (and potentially customize)
https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

On the community youtube channel, you'll find a deep dive in one of the HR academy sessions here:
https://www.youtube.com/watch?v=OhLs9Eb4Tdg&t=7s&ab_channel=ServiceNowCommunity

[Daniel Arit]

Thank you!