Outlook Actionable Messages in ServiceNow

[Harish Kota]

Outlook Actionable Messages (OAM) in ServiceNow:

-> In order to make the user experience better for end users as part of the CSAT workstream, please activate the 

     Outlook Actionable Messages (sn_ms_oam) plugin.

-> The plugin is available in ServiceNow store with free of cost.

-> Quickly complete ServiceNow surveys and approvals in Microsoft Outlook without breaking your flow!

-> Compatibility Versions: Washington DC, Vancouver, Utah, Tokyo 

-> Automatically entitled on all sub-prod instances, all ServiceNow instances and all ServiceNow developer portal instances.

Key Features:

Rich adaptive cards rendered in Microsoft Outlook.

• Reduce context switching for employees making their way through emails.
• Quickly approve Service Catalog and Change Management approval requests.
• Approve expense report requests from SAP Concur (Tokyo onwards).
• Increase engagement and completion rates for Surveys.
  
• An email notification sends to the affected users of Resolved Incidents, which contains the two questions of the survey, allowing the user to populate the survey in the email and submit it from there, which would register the response back to ServiceNow Instances.
• The benefit that the Stakeholders envision is to have a higher response rate, by simplifying the CSAT submission process for users and actionable immediately in fewer clicks than traditional email surveys.
• The plugin would allow for the two-question survey (numeric scale & string) to be included and each actionable in the email notification sent by ServiceNow Instances.

Please hit a like/helpful if this information is useful.

Thanks,

Harish Kota