the my org chart button is not visiable in esc

[eyalabuhame]

Hey all, in my ESC the my org chart button near the HR and the IT taxonmy are not visiable

what should I do ?

[Rakesh_M · Accepted solution]

Hi @eyalabuhame ,
1. Go to Advanced Portal Navigations
2. Open the active record
3.In the menu items related list , click Sync hierarchy ui action
4.The org chart will be visible in portal now.

[eyalabuhame]

Thank you !

[Tanushree Maiti]

Hi @eyalabuhame 

Validate following steps as per KB1000004  

 Please change the scope to Employee Center Core and set active=true on the 'Portal Taxonomy' for Employee Service Portal.Employee" shown here:
https://XXXXXX.service-now.com/nav_to.do?uri=%2Fm2m_sp_portal_taxonomy.do%3Fsys_id%3D47694e3b731d301...

2. Once you do this, you should see HR and IT in the /esc header menu.

3. The CSS (cascading style sheet) that is written by you in Employee Service Portal is changing the original CSS written in Employee Center Navigation widget.

The reason is that the background color is also Orange(#ff6600) and the divider and hover over color is also Orange(#ff6600) so we are not able to see the text when we are hovering.

Once you remove the CSS written in the Employee Service Portal (Service Portals -> Portals -> Employee Service Portals), you will be able to see OOB (out of box) look .

Also check this : https://www.servicenow.com/community/itsm-forum/taxonomy-topics-are-not-visible-on-employee-center-p...

 https://www.servicenow.com/community/employee-center-forum/taxonomy-topics-are-not-visible-on-employ...

https://www.youtube.com/watch?v=nGdANu2S7QU