Typeahead and Auto complete suggestions are not working

[Manisha30]

Hi All,

We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Typeahead and Auto complete suggestions are not working even after activating AI Search in the instance. Any help would be appreciated.

Thanks in advance.

Manisha

[puja kumari]

Hi Manisha,

Please go through the doc :-

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/search-administration/task/enable-search-suggestions.html.

Thanks,

Puja

[Manisha30]

Hi Puja,

Thanks for your response.

We have already gone through the doc which you have provided, but still it is not working.

[PrashantLearnIT]

Hi Manisha,

Please find the below articles.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517710

Prashant

If my answer helped you in any way, please mark this answer as helpful and correct.

[Sharad S]

Hi Manisha,

Below property should help. 

glide.service_portal.search_as_you_type_behavior: Select Suggestions or Typeahead functionality in the Service Portal.

Please mark as correct answer or helpful if the provided response resolves your query!