UI policies

[LikithaK]

could you help me with the steps on how to create UI Policy for the tak below.

Show additional fields for 'Network' category incidents: 

• Objective: Provide additional fields for capturing relevant information specific to network-related incidents.
• Condition: Incident Category is 'Network'.
• Action: Show additional fields such as 'Device Type', 'IP Address', and 'Port Number'.

In UI action policy - I am able to add only 1 field type. How to add one or more field names(like IP address, device type, in order to show up in the form).

[Community Alums]

Hi @LikithaK ,

Can you please create multiple UI Policies Action. In UI Policy Action you can give one at a time, for multiple you need to create multiple actions. Please refer below image for your solution

Here I aaded 2 field name like Impact and additional assignee.

Please mark my asnwer correct and helpful if this works for you

Thanks and Regards 

Sarthak 

[LikithaK]

Hi @Community Alums 

Thank you for your effort and time for the reply. 

But,my query is to get 2 fields for example port number and IP address fields should be appear in the Form, like service and configuration item in the Form, when I select category as Network.

[Community Alums · Accepted solution]

HI @LikithaK ,

I guess Port Number and IP Address are custom fields, I done with  additional assigne and Assigned to field as I show in below image. You can see the result 

1. When Category is not Network

additional assigne and Assigned to are not visible 

2. When Category is Network

additional assigne and Assigned to are visible

Here the UI Policy Action for reference 

I Hope this explaination helps you.

Please mark my asnwer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[SN_Learn]

Hi @LikithaK ,

You can defined multiple 'UI policy actions' under a single 'UI policy'.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.