Unable to display favorite from Employee Centre

Yassine6
Tera Guru

Hello,

In my personal instance, the favorite icon (heart) is displayed. But in another instance, it's not displayed:

My instance: 

find_real_file.png

The other instance:

find_real_file.png

How can I display it?

Thanks in advance!

 

Dr Yassine

1 ACCEPTED SOLUTION

RaghavSh
Kilo Patron

This functionality is controlled by "enable favourites" from portal record for all portals. Mark it true/false accordingly. In your other in stance it is probably marked false.

find_real_file.png


Raghav
MVP 2023

View solution in original post

11 REPLIES 11

Alison9
Tera Contributor

Hiya, 

I've set this to true, however the the favorite icon still does not display? 

Is there a step I'm missing please? 

Thanks 🙂

Make sure your header is not customized. Also this could be cache issue, you can clear your cache or try to log out and login.

This is entirely oob, if your header is not customized and you have performed the above steps, the favourite should be visible.

You can raise a case with HI if this does not works.

Please mark the answer helpful if this hepls.


Raghav
MVP 2023

Hi Hiya, I had the same issue. Check the Employee Center plugins and make sure they are all updated in the last version.

Sheh
Tera Contributor

Installing plugins resolved the issue. 

Thanks a lot.

 

Regards

Alexander17
Tera Guru

Hi,

Im facing the same issue. The option is switch on but the "heart" button is not being shown on the header. My instance was on Rome based.. but is not upgraded to Tokyo.