Unable to display favorite from Employee Centre

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Yassine6
Tera Guru

‎06-16-2022 02:59 AM

Hello,

In my personal instance, the favorite icon (heart) is displayed. But in another instance, it's not displayed:

My instance: 

find_real_file.png

The other instance:

find_real_file.png

How can I display it?

Thanks in advance!

 

Dr Yassine

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RaghavSh
Kilo Patron

‎06-16-2022 08:25 AM

This functionality is controlled by "enable favourites" from portal record for all portals. Mark it true/false accordingly. In your other in stance it is probably marked false.

find_real_file.png


Raghav
MVP 2023

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Karlie
Tera Contributor
In response to Alexander17

‎09-19-2022 10:08 AM

Did you figure out how to resolve that yet? I am seeing the same. 

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Tommy SV
Tera Contributor
In response to Karlie

‎09-21-2022 03:02 PM

I had the same problem going from Rome to San Diego when upgrading the Employee Center the Employee Center Header was not updated correctly so i had to revert it to the newest update of the Header. 

Service Portal > Headers & Footers
Open on list Employee Center Header

Show file properties on record and revert to the newest update of file.

 

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