Unable to remove favourite from Employee Centre

[Ernest Lam]

Hi Everyone,

I installed the latest Employee Center *(EC) update and along with all the dependencies.

Employee Center 25.0.3
  Employee Center Core 25.0.2
  Employee experience taxonomy 25.0.1
  Employee Experience Foundation 24.0.3

It added a favourite button on the EC header.  I am able to add a favourite. 

When trying to remove the favourite, the following error (refer to attachment).

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Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy

Unable to remove this item from your favourites.

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Is this related to something to restricted call access privileges? Maybe similar to this?

https://community.servicenow.com/community?id=community_article&sys_id=073eb4551b433894a59033f2cd4bc...

How would I resolve this issue?

Thanks

E. Lam

[Ernest Lam]

In RCA, which table should I be looking in and what would I need to do?

Thanks

E. Lam

[sachin_namjoshi · Accepted solution]

Complete configuration like below for RCA

Also, make sure that "Can delete" flag is checked on sp_favorite table.

Regards,

Sachin

[Ernest Lam]

Thank you Sachin!

Once Can delete was checked off on the sp_favourite table, it worked!

E. Lam

[Akshya]

Hi Sachin/Ernest, I did the same as above but I'm still getting the same error. Am I missing something? Please find the screen shot attached.

[Ernest Lam]

Hi Akshya,

Did you ensure that the "Can delete" flag is checked on sp_favorite table?

A screenshot can be seen in 'Accepted Solution and Top Rated Answer'

Thanks

E. Lam