Unified taxonomy for Employee Center

[Dean1]

Hi Everyone,

We will be shortly beginning work on the planning for the introduction of Employee Center Standard (move from Service Portal).

I am keen to get the Unified taxonomy sorted as soon as possible.

Would any of you that have already implemented Employee Center be willing to share your taxonomy in a spreadsheet format?

Our current structure for the Service Portal is quite flat, mainly focused on IT and needs a total rework. We will also be soon introducing catalog items relating to other business functions/tasks in the near future, including facilities, personal security, finance, hr etc.

Thanks 

[Community Alums]

Hello Alexander17,

As mentioned above, this varies from organization to organization. From the OOTB, here is what ServiceNow offers as maybe a starting point:

Parent Topic	Child Topic
Pay and Time	Compensation Timecards Tax Information Time Off
Benefits	Health and Wellness Retirement Leave of Absence Child and Dependent Care Education Reimbursement Donating and Volunteering
Career Development	Promotions Job Change Career Growth Training and Certification Talent Management Performance
Onboarding Employee Conduct HR Systems Return to Workplace Employment Information Travel and Relocation Retirement and Separations Policies and Procedures

You can use this as a starting point for deciding how your taxonomy will look like.

[alisonh]

If a company doesn't have Employee Center Pro, the taxonomy should also consider personas.  For instance, new employees need more immediate guidance to a set of curated content to help them get traction quickly.